Examine the Salesforce view of strategy, product innovation, and partner relationships to enable front-end and back. This is a practical example of how multiple user journeys can be translated into a service blueprint in order to obtain a birds-eye view of the entirety of a service, and visualize opportunities for an improved journey and service. Industry Blueprint for Healthcare Payers. The blueprint allowed stakeholders to not only learn from their findings, but also communicate to other agencies the need for better supports and information dissemination for people living with ALS. With user interviews, Pivot was able to act as the patient-voice throughout stakeholder meetings and merge all key user journeys into a large servive blueprint to outline a big-picture overview of needs. Department of Health and Human Services HHS Office of Minority Health OMH, 2011). In this case study, Pivot Design uses the service blueprint to uncover who is affected when a patient is diagnosed with the nerve diseas ALS, how and when, and how many people are involved in patient care from a larger, service level perspective. A Blueprint for Advancing and Sustaining CLAS Policy and Practice Executive Summary 8 Executive Summary Health equity is the attainment of the highest level of health for all people (U.S. Johnsbury health service area supports its six patient-centered medical home practices via a multidisciplinary team that provides preventive, chronic disease. The service blueprint is an important tool to faciltate idea synthesis and communication of ideas bewtween stakeholders and to outside agencies.
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